Terms of Use

Effective Date: 1 Dec 2024

Welcome to Acoolmaster.com! Your privacy is important to us, and we are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with Singapore's Personal Data Protection Act (PDPA) 2012.

1. Personal Data We Collect

We may collect the following types of personal data from you when you interact with our website or services:

1.1. Information You Provide

Name, email address, and phone number (e.g., when submitting inquiries or booking services)
Address (e.g., for service requests)
Payment information (e.g., for transactions

1.2. Automatically Collected Information

IP address and browser type
Device type, operating system, and geolocation
Browsing behavior on our website (via cookies and analytics tools)

1.3. Third-Party Sources

We may collect personal data from third-party sources such as payment gateways, social media platforms, or referral partners if you consent to share such information with us.

2. Purpose of Collecting Personal Data

Your personal data is collected for the following purposes:

To provide and manage our air-conditioning services
To process bookings, payments, and confirmations
To communicate with you about your inquiries, requests, or complaints
To improve our website's functionality and user experience
For marketing, promotions, and sending newsletters (with your consent)
To comply with legal and regulatory obligations

3. Use of Cookies

Cookies are small text files stored on your device to enhance your browsing experience.

We use cookies for:

Remembering your preferences
Analyzing website performance through tools like Google Analytics
Personalizing content and advertisements

You can manage your cookie preferences via your browser settings. However, disabling cookies may impact website functionality.

4. Disclosure of Personal Data

We may share your personal data with:

Service providers: For service delivery, payment processing, and operational support
Third-party partners: For marketing and promotional activities (only with your consent)
Regulatory authorities: When required by Singapore law, court orders, or government requests
Legal advisors: To enforce or defend our legal rights

We will never sell or lease your personal data to third parties.

5. Storage and Protection of Data

Your personal data is stored securely and safeguarded against unauthorized access, misuse, or loss.

Measures include:

Encryption of sensitive data (e.g., payment details)
Restricted access to personal data on a need-to-know basis
Regular security audits and updates to protect against vulnerabilities

6. Retention of Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once the retention period ends, we securely dispose of your data.

7. Your Rights Under PDPA

You have the following rights regarding your personal data:

7.1. Access and Correction

You can request access to your personal data held by us.
You can request corrections to any inaccurate or incomplete data.

7.2. Withdrawal of Consent

You can withdraw consent for us to collect, use, or disclose your personal data by contacting us. Note that this may impact our ability to provide certain services.

7.3. Opt-Out

You can opt out of receiving marketing emails or newsletters by clicking the "Unsubscribe" link in our communications.

8. Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies before sharing personal data.

9. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us to have it removed.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time in accordance with Singapore laws and regulations. Changes will be effective upon posting on our website. Please review this page periodically to stay informed.